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qaryllaOK. I obviously have internet service. I am writing this from home after all.
My service was disconnected today. I called ATT Broadband and went through the automated voice messaging system (which was task-oriented, which sounds good until you realize that the customer service people don't know what the voice messaging system actually requests people to do). After being disconnected and sent to a variety of departments and having no one understanding that I was only interested in my internet service, I got a sane individual who said that they don't take checks over the phone and that I could go to the nearest payment center. That would clear my account, and then I could call back (wtf?) to schedule a technician to come out and turn my account back on.
So, I did that. My internet service appears fine (but in retrospect, it was probably fine then too as I was getting an actual error message from Eudora). But I do not have email service. I have internet connectivity without email. I personally can get by without the regular internet for quite some time, but without email I start to go batty.
Now the question remains, do I want to call ATTBI a third time (set of times) tonight and ask for them to turn my email accounts back on, so I can check or do I just want to see if the problem magically fixes itself in the morning.
I see. Off to get the phone I go.
My service was disconnected today. I called ATT Broadband and went through the automated voice messaging system (which was task-oriented, which sounds good until you realize that the customer service people don't know what the voice messaging system actually requests people to do). After being disconnected and sent to a variety of departments and having no one understanding that I was only interested in my internet service, I got a sane individual who said that they don't take checks over the phone and that I could go to the nearest payment center. That would clear my account, and then I could call back (wtf?) to schedule a technician to come out and turn my account back on.
So, I did that. My internet service appears fine (but in retrospect, it was probably fine then too as I was getting an actual error message from Eudora). But I do not have email service. I have internet connectivity without email. I personally can get by without the regular internet for quite some time, but without email I start to go batty.
Now the question remains, do I want to call ATTBI a third time (set of times) tonight and ask for them to turn my email accounts back on, so I can check or do I just want to see if the problem magically fixes itself in the morning.
I see. Off to get the phone I go.
