When customer service fails

[qarylla]

OK. I obviously have internet service. I am writing this from home after all.

My service was disconnected today. I called ATT Broadband and went through the automated voice messaging system (which was task-oriented, which sounds good until you realize that the customer service people don't know what the voice messaging system actually requests people to do). After being disconnected and sent to a variety of departments and having no one understanding that I was only interested in my internet service, I got a sane individual who said that they don't take checks over the phone and that I could go to the nearest payment center. That would clear my account, and then I could call back (wtf?) to schedule a technician to come out and turn my account back on.

So, I did that. My internet service appears fine (but in retrospect, it was probably fine then too as I was getting an actual error message from Eudora). But I do not have email service. I have internet connectivity without email. I personally can get by without the regular internet for quite some time, but without email I start to go batty.

Now the question remains, do I want to call ATTBI a third time (set of times) tonight and ask for them to turn my email accounts back on, so I can check or do I just want to see if the problem magically fixes itself in the morning.

I see. Off to get the phone I go.

Comments

[thastygliax.livejournal.com]

I'm still getting at error message sending to your attbi email. Wasn't anything particularly important, just curious if you wanted to try getting back into the habit watching movies together every week or so (horror, anime, whatever). While doing a little Christmas shopping the other day, I picked up "From Hell" and "The Others" for myself, and I still have a couple of HPL adaptations you haven't seen.